Voicemail provides better business communication and customer experience hence every business must ensure this feature is incorporated on the IVR. It allows the user to record a message in the form of a voice message using the phone. These recorded messages can be later retrieved by agents and attended based on priority.
With the VAgent, you can customize voicemails according to your requirement and have a clear greeting which instructions the customers to record the message and you can also have the voicemail forwarded to an email so that it can be retrieved later.
VAgent can also setup voice mails for
Most business require a voicemail during business hours mainly because if at any case all the agents are busy assisting other customers, the caller does not have to stay on a long hold just to connect with the agent. He can record the voicemail and as soon as the agent gets free, he can listen to the recording and call the customer back to assist him better. For Example “Sorry, Your call is important to us. All our agents are currently assisting other customers. Please leave your name, number and a detailed message and we will get back to assist you as quickly as we can”.
Having these voicemails are very important so that the customer are aware that they have called out of business hours. VAgent allows you to set the business timing and any calls after the set time would be a voicemail. These recording can be accessed via email and those that are high priority can be worked on immediately and the others can be worked upon on the next business day. For Example “Sorry, you have called outside business hours , Please leave your name, number and a detailed message and we will get back to assist you on our next business day”.
A few of our very wide list of clients whom we have served & managed.
We offer customize plans based on your requirements.