Your customers from different parts of The United States can reach out to your business that is located in any part of the world. This is possible because Minavo provides US Toll Free Numbers for businesses and is absolutely free for the customers as they would not have to bare any call charges. When customers want to have a conversation with you regarding your products they would be hesitant to call you on an international number. They would only gain the confidence to reach out to you when they see a Toll Free Number that is a local number. Minavo doesn’t provide you with just a Toll Free Number but a complete call management system where the caller is greeted and guided to through various departments and it provides a detailed report for deep analysis. Minavo’s US Toll Free Number helps you to reach a large audience that is globally located in the US region to broaden businesses. It also develops a trust among customers with which a strong business relationship is built.
Having a US toll free number allows you to broaden your business to a large audience and it allows you to create a global presence. A Toll free number can unknowing build a feeling of trust among the customer to confide in the company and creates a great reputation as there is trustworthy mode of communication available. Customers would be able to recognise and remember a brand with a fancy Toll Free number and there is a higher chance of a customer calling the business. It has a lot of advantages as it is a simple process to increase the business revenue.
A US Toll Free Number would allow the customer to reach out to your business and they would not be charged at all making the business more accessible to a large variety of audience in the US. Since the customer is not getting charged for the calls they make to you, there is high chance that they will call your business. Also the Toll Free number is a local number and not an international one so the customer wouldn’t think twice about the call charges before dialling.
With a US Toll Free Number you can connect with all your customers in the US and also serve them well thereby increasing your brand value. Having a US Toll Free Number assures the customer that there is a reliable mode of communication to reach out to the business. When the customer calls in to the Toll Free Number, the IVR greets the caller and guides them through the various departments and the customer can just chose the desired department in the IVR menu, this ensures that no calls are missed and supreme customer experience is provided.
All calls can be tracked and business can get more insights. Also a detailed call report gives you details such as the time where there is an increase in calls or which agent received the maximum number of calls etc. These details give valuable insights that can used to improve the business and provide better customer services and the business can yield better productivity.
Record all the business calls received or answered. Use the recordings to improve the quality of your service or for future reference.
Route calls to specific departments intelligently so that your customers have a flawless call experience.
Smart IVR Solution interacts with customers and re-route calls intelligently to the required departments.
Customized SMS alerts for call end SMS. Lets you reach customers even after the call has finished.
Greet your callers with a message when they call your help desk. Customize the greeting for new caller or an existing caller.
Lets your agents transfer call to a different department while being in a call. In Call Transfer helps solve customer queries more effectively.
Integrate VAgent with any of your existing CRM for a fluent experience in handling your calls and managing your business.
Sticky agent lets customer get connected to the same agent they had conversation with earlier, making it easy for the customers to carry on the conversations.
VAgent offers Live call tracking showing all the calls running at a certain time so that you can track and manage your free and busy agents.
Let customers leave a voicemail when your agents are unavailable to receive calls during non office hours or holidays.
Receive Calls only in your business hours and working days, take Voicemails on rest of the days so that no lead is missed.
We offer customize plans based on your requirements.