Parallel Ringing
The most commonly used strategy in call centers is to ensure that the customer’s calls are attended immediately and there is maximum use of the agent’s availability so that customers are not placed on hold for a long time. Parallel Ringing is adopted in various call centers so that no lead gets missed. An inbound call will be redirected to all agents simultaneously, so if any agent is free, they can first pick the call and assist the customers. After the agent picks the call, it would get disconnected for all other agents. . The customers are not put on hold or long call waiting queues.
This feature can be configured along with many other advanced features of VAgent and you can also customize your virtual or toll free number based on your business requirements.
It is important for all businesses that no calls are missed as every incoming call could be a prospective customer. With parallel ringing, all agents would receive a call and those agents who are free can answer. No calls go unanswered as every agents phone would ring at once. Also since there is no long hold time, customers wouldn’t disconnect over frustration.
Customer calls are answered more quickly .Agents can provide assistance to customers and the customers need not wait in call waiting queues.
The callers would not have to wait listing to hold music as a free agent would pick up the customers call and the average hold time is much lesser.
Customers will always have assistance from an agent whenever they call and the customers do not have to wait for a long time just to reach out to the agent, thereby reducing the average hold time. This increase the customer satisfaction and experience.
A few of our very wide list of clients whom we have served & managed.
We offer customize plans based on your requirements.