Businesses can boost customer satisfaction by just ensuring that the Interactive Voice Response (IVR) and Customer Relationship Management (CRM) software are integrated properly. A CRM is a simple software tool that helps you manage and store your customers or potential customers’ data. With the CRM tool businesses can build a relationship with the customers and convert more leads into the sales.
Vagent can be integrated to a variety of CRM tools in simple steps. With this integration you can monitor the performance of the agents and provide feedback to the agents to help them improve.KPI reports can also be generated to monitor the performance.
As the CRM contains the data of all the customers, agents would not have to waste time searching for the customer data and help resolve customers queries quickly. Vagent gives the details of the leads so that the agent can convert them into successful sales deals.
Integration of the CRM with the Vagent help increases the customer satisfaction. When customers call in, they are routed to the right department saving on the customer’s precious time. Most IVR’s these days have all the frequently asked questions, so the customer need not have to wait to talk to an agent. This is another way to save customers time thereby increasing customer satisfaction and experience.
When CRM and the VAgent are integrated it gets easier to reach out to prospective customers with just a click of a button. Agent do not need to make note of the customers phone number or call logs and just need to click on the customers number on the screen. The system logs in all the details such as when this caller was called etc. These details can be very useful for report generation and sales reviews. With all these details in the system the agent can easily convert a lead into a sale.
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