VAgent offers you a complete call center solution VAgent over the cloud. Add agents for different departments and you are ready to smartly route your business calls for faster business growth.
VAgent offers In-Bound and Out-Bound calls using multiple telephony operators so that businesses don’t have to face down times. VAgent’s call center solution offers a very intuitive and easy to use Web panel which offers a number of features.
VAgent is scalable best suiting your needs. It can be customized around your business model.
Record all the business calls received or answered. Use the recordings to improve the quality of your service or for future reference.
Route calls to specific departments intelligently so that your customers have a flawless call experience.
Smart IVR Solution interacts with customers and re-route calls intelligently to the required departments.
Customized SMS alerts for call end SMS. Lets you reach customers even after the call has finished.
Greet your callers with a message when they call your help desk. Customize the greeting for new caller or an existing caller.
Lets your agents transfer call to a different department while being in a call. In Call Transfer helps solve customer queries more effectively.
Integrate VAgent with any of your existing CRM for a fluent experience in handling your calls and managing your business.
Sticky agent lets customer get connected to the same agent they had conversation with earlier, making it easy for the customers to carry on the conversations.
VAgent offers Live call tracking showing all the calls running at a certain time so that you can track and manage your free and busy agents.
Let all your agents receive calls concurrently Agent whosoever is free can get in touch with the customer and never miss a lead.
Let customers leave a voicemail when your agents are unavailable to receive calls during non office hours or holidays.
Receive Calls only in your business hours and working days, take Voicemails on rest of the days so that no lead is missed.
Services are delivered sooner than you can imagine as no hardware is involved
Everything is on Cloud so no additional hardware infrastructure costs are required.
A user friendly web interface for smooth work experience
Boost your calls with easy to remember numbers and increase business
Intelligent Business analytics of calls distribution for Team assessment
Completely secure & protected data over cloud for no data loss
Handle multiple calls all at once and never loose a business lead.
Cloud based solution with multi operator support empowers low downtime.
Easy to remember Virtual and Toll-free Number for a professional experience.
Intelligently re-route calls to free agents to use available resources to the best.
Automated voice response and professionally recorded welcome greeting for Professional BI.
Automated responses or option for voicemails on non business hours.
We offer customize plans based on your requirements.