It won’t be a mistake if we say that IVR Solutions are like a revolutionary change in the tech industry. It has made the process of communication easier and advanced for every business. Not only foRead More…
To survive in the fast changing technological world and declining economy, business must deliver efficient and reliable services to their customers in order to retain them as well as acquire new onesRead More…
We are blessed to be born in the era of technology? Aren’t we? Technology is so advanced, almost everything is automated, and hence there is no need of much hard work. The same applies to modern buRead More…
There are many auto dialing solutions that make it easier for the customers to reach the businesses. One such option is the Click2Call. It is known in different names such as click-to-talk, call me nRead More…
We live in world where technology has advanced that most companies do their sales via phone calls. Agents reach out to prospective customers and explain about the product and convert the lead into a Read More…
We live in a world that is completely digitalized. Gone are the days when we had to stand in long queues to pay the water or electricity bill. Now we do not have to wait in long queues to buy movie tRead More…
What is the real asset of a business? Its customers, yes that’s right. What is a business without them? So whenever we think about growing our business, customer retention is the first thing that cRead More…
Customer service plays a key role in business growth and development. A report by NewsVoiceMedia indicated that $75 Billion is lost by companies due to poor customer service in a year. Thinking aboutRead More…
Emergencies can occur at any time and it would be a huge loss for a business if there is no backup plan during such situation. With an option to work from home, Call center agents can now continue toRead More…
When you think of call centers, the first picture that comes to anyone’s head would be a large building with many employees with headsets answering phone calls and assisting customers. This is the Read More…