What is the real asset of a business? Its customers, yes that’s right. What is a business without them? So whenever we think about growing our business, customer retention is the first thing that cRead More…
Customer service plays a key role in business growth and development. A report by NewsVoiceMedia indicated that $75 Billion is lost by companies due to poor customer service in a year. Thinking aboutRead More…
Emergencies can occur at any time and it would be a huge loss for a business if there is no backup plan during such situation. With an option to work from home, Call center agents can now continue toRead More…
When you think of call centers, the first picture that comes to anyone’s head would be a large building with many employees with headsets answering phone calls and assisting customers. This is the Read More…
Most of you know what an IVR is. Well you are right, it is that beautiful voice that you hear when you call customer support but if you would ask for a technical definition, An Interactive Voice RespRead More…
The hospitality industry is booming with the introduction of technology. Many people travel with friends and family, as solo travelers or business travelers. Due to the ease of travel options, all trRead More…
Technology has grown to such a large extent that cloud telephony is used to help marketplace businesses. This growth is not restricted to a particular industry, Education, Media, Real Estate….you nRead More…