Minavo's VAgent
Helps you Manage Business Calls Professionally & Efficiently with BI Enabled IVR Solutions

Record all the business calls received or answered. Use the recordings to improve the quality of your service or for future reference.

Route calls to specific departments intelligently so that your customers have a flawless call experience.

Smart IVR Solution interacts with customers and re-route calls intelligently to the required departments.

Customized SMS alerts for call end SMS. Lets you reach customers even after the call has finished.

Greet your callers with a message when they call your help desk. Customize the greeting for new caller or an existing caller.

Lets your agents transfer call to a different department while being in a call. In Call Transfer helps solve customer queries more effectively.

Integrate VAgent with any of your existing CRM for a fluent experience in handling your calls and managing your business.

Sticky agent lets customer get connected to the same agent they had conversation with earlier, making it easy for the customers to carry on the conversations.

VAgent offers Live call tracking showing all the calls running at a certain time so that you can track and manage your free and busy agents.

Let customers leave a voicemail when your agents are unavailable to receive calls during non office hours or holidays.

Receive Calls only in your business hours and working days, take Voicemails on rest of the days so that no lead is missed.