Intuitive Web and App solution for Call & Business management.
Minavo’s VAgent is a cloud based IVR system which routes all the customer calls to the right department. It stays available to your customers 24*7 and hence manage all your business calls round the clock. Track and record these calls to maintain a superior customer experience and service. Connect with callers anytime and every time they make a call. Never miss a business call. Calls do not have to stand out like a sore thumb. Integrate customer calls with tools like CRM, ERP, Help-desk software, apps and websites to unify all of your customer information. Our cloud communication solutions support integration with the most popular tools out there.
Get your business brand number. Give your customers a reason to connect with you for superior customer service for free. These numbers stay up 24/7 to help you never miss any lead. Being easy to remember these numbers increases call flow. in turn increases business.
A virtual number is a 10 digit mobile number integrated with our VAgent platform which routes calls to your agents so you never miss a business lead. Track, record & respond to every incoming business call to better manage customer expectations & drive conversion.
VAgent comes with a number of power pact features.
Record all the business calls received or answered. Use the recordings to improve the quality of your service or for future reference.
Route calls to specific departments intelligently so that your customers have a flawless call experience.
Smart IVR Solution interacts with customers and re-route calls intelligently to the required departments.
Customized SMS alerts for call end SMS. Lets you reach customers even after the call has finished.
Greet your callers with a message when they call your help desk. Customize the greeting for new caller or an existing caller.
Lets your agents transfer call to a different department while being in a call. In Call Transfer helps solve customer queries more effectively.
Integrate VAgent with any of your existing CRM for a fluent experience in handling your calls and managing your business.
Sticky agent lets customer get connected to the same agent they had conversation with earlier, making it easy for the customers to carry on the conversations.
VAgent offers Live call tracking showing all the calls running at a certain time so that you can track and manage your free and busy agents.
Let all your agents receive calls parallely. Agent whosoever is free can get in touch with the customer and never miss a lead.
Let customers leave a voicemail when your agents are unavailable to receive calls during non office hours or holidays.
Receive Calls only in your business hours and working days, take Voicemails on rest of the days so that no lead is missed.
We offer customize plans based on your requirements.